Behaviors Vs. Feelings in Feedback
One of the biggest mistakes I see managers make when giving feedback is not focusing on an observable behavior. This leads to pushback...
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Brian Watkins
Apr 8, 20221 min read
Praise is Not Positive Feedback
Some managers are good at praise. They enjoy it and have a good team who earns it. Which is why it sometimes pains me to tell them that...
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Brian Watkins
Apr 7, 20222 min read
Most Common Mistakes when Managing an Underperformer
In one company, I was occasionally asked to coach underperforming employees. In almost every case, the pattern is the same. Manager tells...
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Brian Watkins
Apr 6, 20221 min read
Never Use the Feedback Sandwich
I hate the Feedback Sandwich. Hate, Hate, Hate it. If aren't familiar with it, this is the technique where you say something nice, offer...
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Brian Watkins
Apr 5, 20222 min read
Most People Misunderstand Feedback
It isn't surprising to find articles that tell managers to stop giving feedback. Most managers love those articles because it gives them...
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Brian Watkins
Apr 3, 20222 min read
How Much Feedback Should You Give?
A common question I hear from managers is "how much feedback should I give?" I usually give a fairly easy answer (as much as you possibly...
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Brian Watkins
Mar 20, 20221 min read
Don't Believe the Naysayers
If you have spent any time at all following me, you know that I am a huge believer in feedback. I tell people I coach that if you only...
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Brian Watkins
Nov 11, 20211 min read
Don't Ask for Feedback; Ask for Advice
"Feedback makes someone a critic, advice makes someone a partner." Great managers give feedback to their team. But they don't always get...
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Brian Watkins
Sep 15, 20211 min read
"Not Me"
70% of employees are not engaged at work. 50% of employees don't know what the manager expects from them. Over 50% of people plan on...
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Brian Watkins
Aug 25, 20211 min read
Who Decides if a Feedback Culture Exists?
When I talk with managers, there are several things I can count on them saying (and believing) that are almost always not true. It isn't...
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Brian Watkins
Jun 7, 20212 min read
Ask Employees This Key Feedback Question
Hopefully you've learned that a key part of being a great manager is listening. To yourself, to your team, and to all the things around...
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Brian Watkins
May 17, 20211 min read
Landmarks
Giving and using driving directions is not my strong suit - the GPS in my phone has become my lifeline. Unless I've driven someplace...
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Brian Watkins
May 11, 20211 min read
My New Banned Word
I will occasionally ban words - not in a dictatorial way - that I believe have become harmful to behaviors. I admit, once I make a...
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Brian Watkins
Apr 18, 20211 min read
Men Get Better Feedback Than Women
Workplaces have a lot of biases that impact women negatively. Feedback is one of these areas. Three professors recently wrote an article...
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Brian Watkins
Mar 24, 20211 min read
Praise is Not Feedback
Some managers are good at praise. They enjoy it and have a good team who earns it. Which is why it sometimes pains me to tell them that...
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Brian Watkins
Mar 11, 20212 min read
Not Changing After Feedback
I like to joke that the worst part about asking for feedback is that you get it. What we really want is for everyone to say "you were...
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Brian Watkins
Mar 2, 20211 min read
When Delegating, Feedback is Critical
A benefit of delegation is employee development - they learn new skills while freeing you up to do other things (hopefully of higher...
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Brian Watkins
Feb 23, 20212 min read
Why do Managers Fear Feedback?
Transcript Yesterday, I gave the top 3 reasons why employees are afraid of feedback. Today, it's the manager's turn. Let's be clear, many...
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Brian Watkins
Feb 22, 20212 min read
Why Do Employees Fear Feedback
Transcript I got asked a great question last week by my friend Lori. She asked "why do people fear feedback?" I actually think it needs...
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Brian Watkins
Feb 1, 20211 min read
Feedback Isn't Always Negative
One of my biggest professional pet peeves is the message that feedback is either harmful or that your employees don't want feedback....
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