I’ve changed my position on DEI programs in corporations and believe most of them should be eliminated. Before you get the torches and...

I hear some common questions from managers. One of the most common is “how do I manage a group of millennials/Gen Z/Gen X/Boomers/etc.?”...

The role of the manager has changed dramatically. One change that has yet to happen - for the benefit of the organization and the...

There is a time-worn trope in business, that they best way to know the customer is to talk to the customer or at least the person closest...

A major mistake that many organizations make regarding culture is to evaluate it with a binary scale - good or bad. In reality, culture...

Managers are human, and so are the people who work for them. A key tenet of humanity is that we all want to be valued and respected. An...

Everyone leaves for their own reason. Great managers know the real reason because they've built a complete and honest relationship. When...

Read any organization annual statement or listen to any executive talk about his organization and you'll hear a familiar refrain - "we...

I spend a great deal of time and effort providing information and behaviors designed for the manager - all with the goal of making every...

Empathy is an invaluable skill for a leader - I would argue that it should be one of the core skills that anyone wanting to be a manager...

We like to tell people what we know. We all like to be seen as smart. When interviewing people, all the questions asked are to find out...

Building relationships with everyone you work with is critical. The biggest reason is that it enables you to focus messages to the people...

Being experienced (or old) provides one big benefit: I've seen trends and things that work and don't work. Unfortunately, I also see that...

Trigger Warning: If you are close-minded, this post may come off as sounding "woke". In a world of increasing diversity, we are seeing...

One of the worst things I see managers do is listen to bad PR people. These bad PR people come up with the idea that they need to...

The key to all communication, particularly written communication is simple: Bottom Line Up Front (BLUF). We all get a lot of emails - too...

I thought a blog post with a little bit of a Valentine's Day theme might be fun today. Let's start out with a clarification: I'm talking...

Managers don't get the luxury of "off the cuff" comments. This is because the people who work for managers pay attention to know which...

Read any organization annual statement or listen to any executive talk about his organization and you'll hear a familiar refrain - "we...

Empathy is an invaluable skill for a leader - I would argue that it should be one of the core skills that anyone wanting to be a manager...