I recently read an article talking about the 3 little words that matter when it comes to the customer experience - Make It Easy. Nothing...

A common (and mainly accurate) complaint about paperwork and processes is what seems like the futility in it. However, remember that...

All employees hate administrative tasks. These seem like things that get in the way of their work, not something that helps them succeed....

Pet Peeve of the week - bad corporate terms. There are the usual ones: human resources, human capital, etc. I understand where they come...

At one point in my career, I was an instructional designer, but would make job aids for any department who requested (within reason). The...

One of the greatest exercises I have ever participated in was a customer journey project. A multi-departmental team was assigned the task...

This post will be a bit of a confession, but I don't think I am alone in this problem. I am making a big push to go paperless - saving...

I've talked about the importance of paperwork and admin tasks many times. There are also guidelines and rules about how long to keep...

Everyone grumbles about the administrative tasks at work - filling out timesheets, expense reports, etc. It's usually the last thing we...

Paperwork and administrative tasks are part of the communication structure and history of the company. What exactly does that mean?...

Think about how you set expectations for your team: Who will do What by When and Why. The frustration with paperwork and administrative...

Of the bureaucratic part of the organization (which is a necessary part of every organization) is in the following order: Least Favorite...