Paperwork

Make It Easy

I recently read an article talking about the 3 little words that matter when it comes to the customer experience - Make It Easy. Nothing...

Paperwork Impacts Behavior

A common (and mainly accurate) complaint about paperwork and processes is what seems like the futility in it. However, remember that...

Make Employees Design Administrative Tasks

All employees hate administrative tasks. These seem like things that get in the way of their work, not something that helps them succeed....

Bad Corporate Terms

Pet Peeve of the week - bad corporate terms. There are the usual ones: human resources, human capital, etc. I understand where they come...

Processes and the Path of Least Resistance

At one point in my career, I was an instructional designer, but would make job aids for any department who requested (within reason). The...

Internal Customer Journey Mapping

One of the greatest exercises I have ever participated in was a customer journey project. A multi-departmental team was assigned the task...

Have Consistent Naming Conventions

This post will be a bit of a confession, but I don't think I am alone in this problem. I am making a big push to go paperless - saving...

Paperwork Storage Guidelines

I've talked about the importance of paperwork and admin tasks many times. There are also guidelines and rules about how long to keep...