Brian WatkinsJan 14, 20212 minWhat We Learn from our ParentsAt one company for which I worked, one location saw a dramatic improvement in customer service scores, particularly from one department....
Brian WatkinsJan 12, 20212 minResponding to Societal EventsLast week I suggested that you take time over the weekend to think about how your would respond to societal events in the workplace. This...
Brian WatkinsJan 8, 20212 minPlan for Outside Events Impacting WorkYou can't possibly prepare for every situation. However, you can (and should) prepare for generic situations so you and your team can...
Brian WatkinsJan 7, 20212 minDon't Believe in the Magic PortalWhen I started my career, the prevailing thought was the door to the office building was a magical portal. Managers expected that...